Welcome to the Michigan Specialty Paper store!

    Customer Service

    Customer Service

    Shipping & Delivery

    Michigan Specialty Paper offers shipping using UPS, FedEx Ground and the U.S. Post Office. Orders placed before 2:00 PM EST (Monday thru Saturday), will ship by 4:00 PM the same day, based on product availability. Pick the carrier best suited to your shipping needs and in most cases, you will have your purchase in 2 to 4 business days. We will do our best to get your order to you as fast as possible.

    Periodically due to size and/or weight restrictions of customer orders, Michigan Specialty Paper may not be able to utilize our normal shipping sources. Should that occur Michigan Specialty Paper will use a common carrier to fulfill delivery requirements.

    Michigan Specialty Paper holds the right to impose extra fees for special shipping requests; orders that require special shipping due to size or weight over 150lbs, and all LTL (pallet) orders. Michigan Specialty Paper will contact the customer before shipment if any changes occur. Please provide us an accurate email address and telephone number so we can insure prompt shipment of your order.

    Please Note: Occasionally mistakes happen, but we need you to know additional delivery charges due to customer error (i.e. wrong address or zip code) or change are an added charge to our customer. Please double-check your order before placing it.

    The least expensive carrier providing the best service will ship all orders to Hawaii, Alaska and Puerto Rico. We now ship to select international destinations. Please contact us if you do not see a country of choice and we will attempt to accommodate your needs. Please note international shipping rates sometimes change. If this should occur, we will confirm a new shipping cost before shipping your order.

     

    Privacy

    Our Privacy Policy is simple; all information collected by Michigan Specialty Paper will remain private. That is our privacy policy. The folks at Michigan Specialty Paper think your private information is too important to sell or give away.

    The purpose of this privacy statement is to explain the types of information Michigan Specialty Paper obtains about our customers, how it is used, and how visitors can restrict its use or disclosure. We appreciate your trust. Privacy is Important

    This Privacy Statement was issued October 2016.  Michigan Specialty Paper may change this Privacy Statement at any time and for any reason. The latest version of the Privacy Statement is always available on our website, please read it periodically. By using our website(s), you agree to the terms of this Privacy Statement.

    Personal information is any information concerning an identified or identifiable natural person. This includes information that tells us specifically who a person is, such as a person's name, telephone number, e-mail address, home address or payment and financial information. The way this information is communicated, for instance by word, text, sound or image, is of no importance.

    We may also collect information that does not identify a specific person. This information includes IP addresses, search terms, domain names and browser types. We use this kind of information to track usage and other patterns on our website(s).

    We collect personal information throughout two main information streams

    The first information stream is provided by any customer who freely provides information necessary to register at our website. We may keep a record of your name and e-mail address in order to keep track of any username and password that we may assign to you. We may record your name and e-mail address in order to email you special offers regarding merchandise or changes in our product line.

    The second information stream is from subscriptions to any mailing lists, you have provided us. In addition, a visitor who orders one of our products and/or services must provide us with personal information for different purposes related to the sales process.

    We may collect the following personal information

      
    Name
       •
    Contact information including email address
       •
    Demographic information such as address, city, state and zip code, preferences and interests
       • I
    nformation relevant to customer surveys and/or offers
       • Customer purchase(s) information
      

    How we Use Your Personal Information

    If you submit personal information, you agree that we may keep a record of this information. These records are for internal use by Michigan Specialty Paper. Personal information collected is used throughout our store to fulfill your sales orders or contact you regarding sales or technical information affecting our products. It is possible that to fulfill a sales order some personal information (name, address, telephone number, email address, etc.), will be provided to our distributors or subcontractors for order fulfillment purposes only.

    Second, we will use your e-mail address to provide you with information related to your order. We shall also make use of your email and/or personal information to inform you of new products and services.  Your personal information can be used to improve our marketing and product offerings.

    Third, Michigan Specialty Paper does not hold, retain or in any way collect information provided by our customers regarding their use of credit or bankcards except as needed to fulfill our existing sales obligations, or as requested by our customers.

    Last, we do not sell or trade, rent or disclose individually identifiable information about our clients and website visitors to anyone outside of Michigan Specialty Paper, unless required by law, regulation, court order or other legal process.

    If you have questions or comments concerning this Privacy Statement, please contact us by ordinary mail or email at the company address below.

    MSP Address 12pt

    Returned Merchandise

    All equipment sales and/or returns are subject to the original equipment manufacturer's terms.

    All returns must be received in resalable condition, accompanied with a Return Authorization number issued by Michigan Specialty Paper, LLC.

    All returns on non-defective merchandise must be received within 30 days.

    All return shipping costs are the responsibility of the customer unless otherwise specified in writing by Michigan Specialty Paper, or as shown on the return authorization form. Please make sure to insure your return in case the product is damaged in shipping.

    Credit for all returns is subject to product inspection.

    Return Authorization Numbers are valid for 30 days.

    All returns of defective merchandise must be made within 30 days of invoice date.

    Special ordered merchandise cannot be returned unless confirmed defective.

    Contact us via email or telephone for more information.

    Risk of Loss

    All items purchased from our website are made pursuant to our shipping terms, which are F.O.B. shipping point. This means that the risk of loss and title for such items pass to you upon shipment by the carrier.

    Payment Terms

    We accept payment by VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER & PAYPAL. We will accept cash or check for orders delivered within a 25 mile radius of our office, located in Allen Park, MI.  A nominal delivery charge may be assessed for local delivery.

    Returned Checks

    A $40 Service Charge will be assessed by Michigan Specialty Paper, for any returned check regardless of reason.

    Special Orders

    Paper sizes not normally offered for sale may be special ordered when available. Special orders require full payment prior to order placement.

    Back Ordered Merchandise

    In the event we are temporarily out of a product, we will contact you by telephone or email to determine how you wish to have your order processed. 

    Equipment Warranty

    All equipment (heat presses, cutters, etc.), sold by Michigan Specialty Paper are warranted to meet the minimum performance requirements as stated by the original equipment manufacturer. All equipment purchased are warrantied by the original manufacture(s), not Michigan Specialty Paper. Any warranty claims must be made to the product manufacturer. Michigan Specialty Paper will assist you in executing your warranty rights with the original equipment manufacturer, but has not responsibly in this regard. Please read our separate warranty for transfer paper found on this web site.